The Importance of Quality Management in MOA-MOE Collaboration

This article highlights the key dynamics of MOA (Project Owner) and MOE (Project Manager) collaboration, proposing innovative strategies to optimize communication and mutual understanding, which is essential for project success. By adopting agile organizational models and implementing effective management and communication tools, it is possible to significantly improve project quality while controlling costs, demonstrating that synergy between MOA and MOE is a determining factor for success in the digital era.

Understanding the Relationship between MOA and MOE

The Project Owner (MOA) represents the project sponsor, defining its needs and objectives, while the Project Manager (MOE) refers to all actors carrying out the project. The distinction between these two roles is crucial, but the quality of their collaboration proves to be the keystone of project success. Challenges often lie in communication and mutual understanding, directly impacting the quality and cost of web development.

An interesting tip for optimizing project management organization in a company is to adopt a model based on “Squads,” “Tribes,” and “Guilds,” inspired by agile methodologies. This structure promotes close collaboration between MOA and MOE. By organizing in this way, you can expect to increase feature delivery speed by 30% while reducing development costs by 15%, demonstrating the effectiveness of a well-structured MOA-MOE relationship.

“Alone we can go faster, together we can go further.”

African proverb.

This quote underscores the importance of collaboration and synergy between MOA and MOE to effectively achieve project goals.

Speed Meeting to Boost Team Communication

Organize a “speed meeting” session between MOA and MOE members. Each participant has 5 minutes to explain:

• their role,
• their expectations,
• their challenges.

This exercise aims to break the ice and improve mutual understanding within the project team.

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Methods to Strengthen Quality Management in Projects

The adoption of agile methodologies, such as Scrum or Kanban, greatly facilitates improved exchanges between MOA and MOE. These approaches promote:

• close collaboration,
• short iterations,
• and frequent adjustments

thus allowing better adaptation to changing requirements and optimization of development costs. Regular reviews and continuous feedback are essential for refining requirements and adjusting deliverables accordingly, ensuring alignment with MOA expectations.

By using the methodology to manage an e-commerce solution development, for example, you can consider reducing the time to market for new features from 6 months to 8 weeks, while improving user satisfaction by 20% measured through customer feedback.

“Quality is not an act, it is a habit.”

– Aristote.

Organize a “Quality” Oriented Sprint

Organize a dedicated sprint where the MOE team exclusively works on feedback and improvements suggested by the MOA. This allows focusing efforts on improving quality and directly involving the MOA in the development process.

What Tools Ensure Quality in Project Delivery?

Bug tracking and ticket management systems, such as Jira or Redmine, offer precise issue tracking, facilitating quick resolution. Collaboration and project management platforms like Slack or Trello enhance communication between MOA and MOE teams, essential for effective management of web, mobile, and software projects. Additionally, test automation tools are indispensable for ensuring code and feature quality, contributing to reducing development costs by minimizing errors.

Jenkins, a continuous integration tool, automates testing and application deployment. Its integration into projects allows for daily updates of your application, with a reduced error rate of nearly 40% in a year. Strategic use of Jenkins not only improves user experience quality but also helps maintain reasonable development costs by reducing the need for post-deployment corrections.

Let’s Go for a Tools Integration Workshop

Organize a practical workshop where MOA and MOE teams explore and integrate a new quality tracking or test automation tool together. The goal is to interactively familiarize both parties with tools that will improve development quality and efficiency.

The Crucial Role of Communication and Validation Processes

An effective communication strategy, articulated around clarity, transparency and mutual commitment, is fundamental for overcoming challenges inherent in IT projects. Joint validation processes, regularly involving MOA in review and testing stages, ensure project alignment with its initial objectives. These shared validation practices foster better understanding of requirements and contribute to overall stakeholder satisfaction.

“Communication is the key to solving 90% of problems.”

– Paul J. Meyer.

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Final quiz to see what you’ve learned from our article 😊

Question 1 – What defines a good MOA-MOE relationship?

A. A good MOA-MOE relationship is characterised by transparent communication, mutual understanding of project objectives and close collaboration throughout the development process.

B. A good MOA-MOE relationship is mainly defined by the independence of the roles, where the MOA sets the objectives in consultation with the MOE only at sprint launches.

C. A good MOA-MOE relationship is characterised by a strict but clear demarcation of tasks, with little communication to avoid conflicts of interest.

Question 2 – How can conflicts between the project owner and the project management team be resolved?

A. Conflicts are generally resolved by allowing the party with the most technical experience to make the final decisions.

B. Conflicts between the Owner and the Owner are often resolved through structured mediation, collaborative working sessions and the establishment of clear agreements on the objectives and scope of the project.

C. The best way to resolve conflicts is to wait for them to dissipate over time, avoiding direct discussions. After all, everything passes with time.

Question 3 – What are the essential tools for quality management?

A. Quality management tools are time tracking software, because quality is directly linked to the volume of production over time.

B. Essential quality management tools include bug tracking systems, project management platforms and test automation tools.

C. Manual spreadsheets and shared documents are the necessary tools for proper quality management, as they have been proven over time to save on software costs.

Correct Answers: Question 1: A, Question 2: B, Question 3: B

Quality management in MOA-MOE relationships is an essential pillar for the success of IT development projects, particularly in an offshore context. Agile methods, suitable technological tools and effective communication are all levers to ensure the delivery of high-quality projects, meeting expectations while controlling costs. Companies that embrace these practices position themselves advantageously in a competitive market, ensuring not only customer satisfaction but also the sustainability of their business relationships.